call centers

FCC wants to crack down on offshore call centers

The FCC wants to bring call center jobs back to the U.S. – and ensure that call center staff speak the kind of English that U.S. consumers understand.

Monica Alleven Mar 27, 2026 1:00pm

Verizon is using AI to improve call center performance

Oct 11, 2024 3:01pm

Colt, Atos partner up on contact center-as-a-solution offering

Nov 5, 2020 12:56pm

Verizon Business debuts Contact Center Hub for SMBs

Oct 1, 2020 11:22am

Verizon Business keeps enterprises' connected in face of COVID

Apr 7, 2020 12:17pm

Orange Business Services lands Cisco contact center certification

Apr 3, 2019 8:31am